Refunds
Give money back on a paid bill, for some dishes or an amount. A credit note prints in the till's own series, and the money comes from today's shift.
Till Menu (☰) Paid bills and refunds (a bill) Refund…
- Open the menu › Paid bills and refunds and find the bill (search by Bill or order number).
- Tap Refund….
- Choose By dish (tick what comes back) or By amount (tax comes back in proportion).
- Choose how it's given back (Back by): the way it was paid, or another method with a reason.
- Tap Give back. A credit note prints.
Paid on a connected terminal (Card · Tyro)? The refund lists the bill's payments: the card shows Can refund …. Pick it, choose the dishes or amount (or The whole card) and tap Refund … to Visa ••0921. The guest taps the same card on the terminal; once Tyro says Refunded, the credit note prints. The tip stays with the staff.
Example
A cold curry
A guest paid 890 by card; one curry (450) was cold and not eaten. Refund… › By dish, tick the curry, back by card. Credit note for 450, tax included. Reports show the sale and the refund.
Can I refund more than was paid?
No: at most what was paid, minus earlier refunds. The till shows "up to … can be given back".
Cash back when they paid by card?
Choose cash under Back by and give a reason. It comes out of today's shift.
If it goes wrong
I can't find yesterday's bill
"Bills from earlier days show once this till has them." Search by its number on a till that's been online, or look it up in Back office › Orders.
Example
18.00 back on a Tyro card
A guest paid 34.68 on Counter Tyro (including a 3.00 tip); the kebab came cold. Refund…, the Visa card is picked (Can refund 34.68), By amount 18.00, why Dish was cold, Refund 18.00 to Visa ••0921. The guest taps the card: 18.00 back to Visa ••0921, 16.68 left to refund on this card.
Tyro says no to the refund
An old payment, or a different card: Tyro declines it. Tap Another way and refund in cash or by bank transfer from the same screen.
Related: Take a payment · Shifts and the cash drawer · Orders and bills in the back office
Next: A guest left without paying →