Find a card payment
Every card through a connected terminal, one by one: find it by Tyro's transaction id, the bill or the order number, and see what happened step by step.
Back office Payments Card payments
- Open Payments and tap Card payments.
- Pick the branch and terminal, or Today, Yesterday or Last 7 days; Approved, Refunds, Not confirmed or Declined narrow it.
- Or type a Transaction id, bill or order number.
- Tap a payment: the transaction id, bill, terminal (TID, MID), tip, approval and who took it, then What happened with times.
- Check with Tyro asks Tyro now; a payment Tillmora wasn't sure of is brought up to date. Card receipt shows the guest's copy.
Example
A guest asks about a charge
"I was charged 34.68 last night." Search the bill number: 34.68 · Visa ••0921 · Approved, sent 7:42:03, approved 7:42:19, recorded on bill A2627/00214, 18.00 refunded at 7:51 (Dish was cold). The guest got 16.68 net.
A payment says Not confirmed
Tyro didn't answer at the time. Tap Check with Tyro: if it went through, it's recorded on its bill now; if not, nothing was charged.
If it goes wrong
"Only the owner and admins can ask Tyro."
Check with Tyro needs the right to manage card payments. Ask the owner or an admin.
Related: Card on a connected terminal · Refunds