Orders and bills in the back office
Every order of a business day, open or closed, with its full trail: who opened it, what was sent and when, voids and moves, kitchen tickets, bills and payments.
Back office Orders
- Open Orders. It shows today's business day; use Earlier day and Later day to move.
- Choose Open, Closed or Cancelled, and filter by type (dine-in, takeaway, delivery), source, staff or till.
- Search by Order number, table or phone.
- Tap an order to see What happened (opened, sent, moved, voided), its Kitchen tickets (printed or not), and its Bills and payments.
Example
A guest says they were charged twice
Search "T6" on Friday. The order shows one bill split two ways, Bill A and Bill B, each paid by card (445.00 each): two payments, one for each half, not the same bill paid twice.
Example
Who voided the lassi?
Open order A-213: What happened shows "Voided · Mango lassi · Tom · approved by Priya · Wrong dish · 8:14 pm".
Why isn't an order here yet?
Orders appear as the tills sync. An offline till's orders arrive when it reconnects.
Can I change an order here?
No. Orders are changed on the till; the back office shows exactly what happened.
If it goes wrong
I can't find last night's late order
After midnight, an order may belong to the previous business day (when your day starts later than midnight). Check the day before.
Related: Reports · Refunds · The Review page