Calls from tables
When a guest asks for the bill, water, cutlery or staff from their phone, it arrives in a tray along the bottom of the till, and on the waiter's phone. One person says I'll do it, so two people don't walk over with forks, and the guest sees who's coming.
Till the tray at the bottom I'll do it
- A new call slides into the tray with a green glow and one chime. Orders from tables arrive there too, with Review and send.
- Tap I'll do it. Every till and phone now shows "Rohit is on it", and the guest's phone says "Rohit is bringing the bill".
- Bring it, then tap Done on the card.
- Tap a card for more: how long ago, whether they asked twice, whose table it is, and other calls from the same table (Take both). Done already closes a call someone handled without the till.
Oldest calls are on the left. A call nobody has taken turns amber at 2 minutes and red at 4. When more calls wait than fit, the rest fold into +2 more · See all. On the order screen the tray sits under the menu, so it never covers the order or Send.
Waiter phone the call at the top I'm on it
- A call from a table you seated drops in from the top and buzzes once: I'm on it, Done already, or Later.
- If nobody takes it within 45 seconds, every waiter's phone gets it.
- The green count at the top opens Calls: the ones you took (Done), the ones waiting, and the ones taken by others (Take over).
Example
Cutlery for T4 on a busy night
At 8:10 pm T4 asks for cutlery. Aarav seated T4, so his phone buzzes; he's carrying plates and taps Later. 45 seconds on, every phone shows it and Rohit taps I'm on it. The till's card now says "Rohit is on it" and stops glowing, and the guest's phone says "Rohit is bringing cutlery". Rohit taps Done when he's back.
Do calls work when the internet is down?
They come from the guest's phone, so they arrive only with the internet. Taking or finishing a call works offline and syncs.
The guest asked twice
It stays one call, marked "Asked twice", and glows again.
What happens to calls when the table pays or is freed?
They close with the table.
If it goes wrong
The card is amber or red
Nobody has taken it for 2 (amber) or 4 (red) minutes. Anyone can tap I'll do it, or Take over a call someone else took and couldn't finish.
Related: Accept orders from tables · QR ordering at your tables
