The printer stopped printing
Nothing is lost while a printer is down: tickets wait in the queue and print by themselves, in order, once it's fixed.
Till Menu (☰) Printers
- Open Printers and look at the printer's status: Ready, Out of paper, Cover open, Paper jam, Check paper and cover, or Not reachable.
- Fix what it says: paper, cover, or power.
- Not reachable: check it's on, its cable or Wi-Fi, and that the till is on the same Wi-Fi. For Bluetooth, check Bluetooth is on.
- Tap Check again, then Test print.
- Waiting tickets print by themselves. Anything still stuck shows under Recent prints with Print again.
Example
Out of paper at 8 pm
The kitchen printer shows Out of paper, with 3 tickets waiting. Change the roll and close the cover: the 3 tickets print in order within seconds. The till's top bar stops showing Not printed.
Example
It got a new address
After a power cut the router gave the printer a new IP address, and every till shows Not reachable. On one till: Printers › Change…, then find it again; the change applies to every till at the branch.
Will the kitchen get a ticket twice?
No. Waiting tickets print once. A reprint you ask for is marked REPRINT.
If it goes wrong
"Check paper and cover" but it has paper
Some Bluetooth printers go quiet when the roll is nearly empty or the cover is loose. Open and close the cover, then Check again.
Related: Add a printer · Devices and working offline